DigiBiz

Data deletion

Delete your data.

Last updated: 4 September 2026

Your right

Under POPIA you have the right to ask us to delete the personal information we hold about you. For Impande that includes your chat history, your language choice and your phone number. For Travel and Beyond it includes your chat history with the advisor and the booking details we hold. You do not need a reason.

How to ask

The direct channel is email:

Email admin@digibiz.group with the subject line "User data deletion request".

You can also ask through any of these:

Tell us the phone number you signed up with, and which DigiBiz service it concerns. For a travel booking, add the booking reference if you have one. We need these to find your records.

What happens next

We confirm we received your request, and that it is really you, within a few days. To check it is you, we reply to the WhatsApp number or email address on file and ask you to confirm. Where you signed up on WhatsApp, we may ask for a recent message from the number you signed up with. We respond to your request within 30 days, and we delete your data within 30 days of confirming it is really you. Most deletions are done sooner.

What we delete

Your chat messages, your phone number, and the service details tied to your account: for Impande, your language choice and delivery settings; for travel, the booking details we hold. Anything tied to you that the law does not require us to keep.

What we keep

We keep the minimum the law requires, such as payment and tax records, for the period the law sets. Tax records we keep for five years, as tax law requires. When that period ends, we delete those too. If a court or regulator requires us to keep something, we keep only that. We cannot delete copies that other parties hold in their own right: a travel provider keeps its own booking records, and WhatsApp keeps messages under its own policy. Their deletion channels apply to those copies.

After deletion

Once your data is deleted, we cannot restore your chat history. Your Impande delivery stops, and a deleted booking can no longer be changed or reissued through us. If you want a DigiBiz service again, you sign up again.

Questions

If you are not satisfied with how we handle a deletion request, email admin@digibiz.group. You may also complain to the Information Regulator of South Africa at inforegulator.org.za.